“Youngpapa” from www.dirtcheapdiamonds.com
“To me, a great client is someone who appreciates my staff, my diamonds and my experience as much as we appreciate the client.”
“Rhino” from www.goodoldgold.com:
“The person who respects our time and the effort it takes to help them find their dream stone. I don’t expect to close every sale or win every client and never will you get a hard sell or pitch here.”
“Feydakin” from www.imagesontheweb.net:
“1. Educating customers.
We love educated customers, and we do enjoy sharing what we know with them, when we have time. The #1 thing we would like is that when you walk into our store and have no intention of buying at all, but want to see a few things, or learn a bit of what we know, whether it’s how different diamond cuts look, or the differences between types of gold, or anything else at all, say so. Be honest with us that you have no intention of buying today but you would like to chat with us about what we know so that you are a better informed customer. Do not come in and tell us that you are looking to “buy” when you are just looking and learning.”
This allows us to determine if now is really a good time to spend an hour or more with you. If it is, great, we’ll sit and chat all day long. Realistically, it’s far more fun to sit and talk about diamonds and jewelry than it is to clean cases. But, if we are busy, or our best specialist is out that day, please don’t be offended if we ask you to come back at a better time for us, or someone has to cut short the chat to go out and make a real sale. Because in the end, we need to sell to feed our kids.
2. Give us a fair chance.
If you have no intention of buying from us, and have already decided share and what you will buy, please do so. We are competitive on many levels. And not having a chance to sell before we even talk to you is not really fair to us. If you are “just looking” don’t be offended if we don’t put our best closer with you. If the sales person helping you can’t answer your question they will go ask someone who can, but if you are just looking, we are better served by letting our best people help people that are buying.”
Strmrdr’s input:
Respect is a two-way street. If you don’t get respect from a vendor, then move on to another. I cringe when I hear a fellow consumer say “He wasn’t very nice, but I bought something from him anyway.”