“Denverappraiser” from American Gem Registry, Inc.  www.gemlab.us:

             “I always liked customers who were willing to say what they want and what they like, and are interested in an exchange of information.”

“Diamondsbylauren” from www.diamondsbylauren.com:

“Here’s a method to avoid problems- ask questions, and if you feel that the person you are talking to is evasive, or trying to hid something, trust you instincts and move on.”

“LesleyH” from www.whiteflash.com:

“Information (the customer requests and compares available information).  Communication (the customer emails or phones to ask any pertinent questions left unanswered).”

Strmrdr’s input:

While not stated by any of the vendors, there are two more things that I think needed to be mentioned about communication:

1. It is crucial to make an appointment if you intend to visit in person.  This will ensure you get personal and professional attention.  Many of the vendors would love to be able to spend more time with their customers, but this is not always possible without some advance notice.

2. Email is not always the most reliable means of contacting a vendor.  If you send an email and don’t get a response within 2 business days, then it’s a good idea to call them on the phone.